At Ali Mobile Zone, customer satisfaction is our priority. We offer a 7-day return policy under the following terms:
Eligibility
- Returns are accepted within 7 days of delivery.
- The product must be in its original condition — unused, undamaged, and in original packaging.
- Returns are accepted only in cases of manufacturing defects, wrong item received, or damaged on delivery.
Non-Returnable Items
- Products that have been used or show signs of wear.
- Items returned without original packaging or accessories.
- Damage caused by misuse, water, or physical impact.
Return Process
- Contact us within 7 days of receiving your order via our Contact page or WhatsApp.
- Share your order details and a clear photo/video of the issue.
- Our team will review and respond within 24–48 hours.
- Once approved, the item will be exchanged or a refund will be processed accordingly.
Refunds
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued via the original payment method or bank transfer.